Banks face liability over use of AI chatbots, report finds

Financial institutions that have replaced human customer-service agents with AI chatbots may be violating existing state and federal consumer-protection laws, if they provide inaccurate information that harms consumers, according to a new report by former regulators.

How AI will impact payments

Leigh Amaro, Chief Executive of the Americas at Swift, talks with American Banker payments reporter Joey Pizzolato at SIBOS about AI and its impact on the payments sector.

Debanking makes a campaign stop in Kentucky

Rep. Andy Barr, R-Ky., and Comptroller of the Currency Jonathan Gould touted the OCC’s recent debanking report, which called out large banks for allegedly turning customers away because of their industry and beliefs.