How Truist is building a real-time view of all customer feedback
The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential savings from fewer complaints, executives said.
Jamie Dimon on work-from-home rant: ‘I emoted a little bit’
The CEO of JPMorganChase affirmed the case for bringing employees back to the office.
Fired credit union regulators dig in for lengthy court fight
Questions remain whether Trump can legitimately remove board members from the National Credit Union Administration, and the answers lie in the courts.
Powell: Fed policy review honing in on communication
The Federal Reserve chair said there is ‘room for improvement’ in how the central bank conveys economic uncertainties to markets and the broader public.
If the US dollar’s dominance fades, here’s what might replace it
Engineering an orderly transition toward greater currency diversification is urgent. It would strengthen financial resilience and help sustain international economic integration.
Coinbase says bribed workers leaked data to hacker
The crypto trading platform said the hackers bribed contractors or employees outside the U.S. to steal sensitive customer data and then demanded a $20 million ransom.
Deregulation is the new norm at the CFPB, and banks love it
The new Trump administration has brought deregulation and staff cuts to the Consumer Financial Protection Bureau, leaving many wondering what’s next.
Customers Bank aims for payoff after years of transformation
The Pennsylvania company spent the last five years adding lines of business, cleaning up its balance sheet and leveling up its technology. This year, Customers needs to churn out consistent earnings to prove that the investments were worth the costs.
JPMorganChase ‘narrowing’ its bitter Viva Wallet dispute
The bank, which owns 48.5% of the Greek fintech, is battling with the company’s owners over how to determine valuation, among other disputes. JPMorgan says it is reviewing aspects of the legal case but is still seeking a $1 billion claim in Greece.
Big payouts to credit union execs after merger draw flak
Three executives at Space City Credit Union in Houston will get a total of $6.75 million if the cooperative’s members approve a merger. The 12,000 or so members will split $5 million.