Agentic AI’s revolution draws payment companies to the lab

The next generation of artificial intelligence can be a digitized always-on personal shopper, researcher and financial assistant, taking even the buzz of ChatGPT to another level. It’s early in the game, but developers are looking for ways to gain an edge.

Virginia bank faces call to sell after failed venture

MainStreet Bancshares in Fairfax hopes investors will endorse its plan to refocus on basic community banking after shuttering its embedded banking unit. But a prominent shareholder is urging management to sell.

Why happier employees mean happier customers

Bank professionals largely agree that the customer experience shapes the way work is performed within their organization. However, there are some issues that get in the way of a customer-centric approach.