India’s central bank starts pilot digital currency program
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Credit Suisse top wealth executive leaving firm
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Retail banking trends to look out for in 2023
ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. By William Atkinson According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), […]
Rebeca Romero Rainey: Navigating the digital movement
Photo by Chris Williams “The habits of our customers change, and we’re constantly walking beside them, transforming our services to meet their needs.” Digital transformation. Those words have been bandied about with increasing fervor, fueled by a heightened sense of urgency. Yet, while the digital movement has increased pace, it’s more of an evolution than […]
John V. Anderson: 75 years in community banking
John V. Anderson bought F&M Bank in the early 1970s. It’s a third-generation family business today. John V. Anderson celebrates 75 years in community banking this year. The chairman emeritus of F&M Bank offers us a glimpse of his life, his career and the lessons he’s learned along the way. By Molly Bennett Name: F&M […]
Wood & Huston Bank’s life-saving donation
After 40 years in its Cape Giradeau branch, Wood & Huston Bank moved to a new building and allowed firefighters to train in its former building. Before Wood & Huston Bank’s former headquarters was demolished, the community bank lent the space to a local fire department for critical, hands-on training. By William Atkinson If you […]
5 ways AI can improve customer service
Illustration by Idey/Adobe AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. By Susan Springer Quick Stat $447B The estimated amount of money banks will save by using AI applications by 2023. Source: […]
Brad M. Bolton: FedNow and faster digital payments
Photo by Chris Williams “FedNow can be another positive differentiator for our nation’s community banks, but we must be ready for this real-time service and its 24/7/365 requirements.” We’ve been working toward a faster payments future for a decade now, and we’re finally seeing the fruits of our labor: the launch of FedNow. Our efforts […]
Charles Potts: Opportunities in the fintech landscape
Illustration by Alex/Adobe A convergence of economic and marketplace factors presents community banks with new opportunities for innovation and growth as they look to the new year. By Charles Potts, ICBA The fintech landscape is shifting. Investments in new companies have slowed, valuations that some early-stage companies commanded last year are ratcheting back, and financial […]
ICBA LEAD FWD Summit
The two-day summit included presentations on the metaverse, instant payments and more. At this year’s ICBA LEAD FWD Summit, up-and-coming community bankers gathered from around the country to strengthen their leadership, technical banking and advocacy skills. The leadership conference hosted 26 speakers that helped attendees prepare for the future of banking. Bolton welcomed LEAD FWD […]