Bankers are open to generative AI but list several reservations

Executives at Citizens Financial Group and community banks such as Seattle Bank and Citizens Bank of Edmond say there are potential use cases for large language models. Yet they have concerns that impersonal service and likely errors could erode customers’ faith in their financial institutions.

Zions says job cuts will reduce headcount by 3%

Revenue challenges are driving the Utah bank’s plan to reduce expenses, according to CEO Harris Simmons. “I talk to our peers, and everybody’s looking for ways to cut costs,” he said.