Why happier employees mean happier customers
Bank professionals largely agree that the customer experience shapes the way work is performed within their organization. However, there are some issues that get in the way of a customer-centric approach.
Key’s say-on-pay support dwindles following 2024 bonuses
Shareholder support for KeyCorp’s executive compensation packages fell Thursday to 63%, down from 89% last year. Proxy advisory firms had recommended a “no” vote after the Cleveland-based bank made off-cycle awards to top executives.
Three takeaways from Upstart’s first investor day
The AI lending platform provider’s leaders shared their views on how the company will evolve over the next 10 years.
How Truist is building a real-time view of all customer feedback
The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential savings from fewer complaints, executives said.
Jamie Dimon on work-from-home rant: ‘I emoted a little bit’
The CEO of JPMorganChase affirmed the case for bringing employees back to the office.
Fired credit union regulators dig in for lengthy court fight
Questions remain whether Trump can legitimately remove board members from the National Credit Union Administration, and the answers lie in the courts.
If the US dollar’s dominance fades, here’s what might replace it
Engineering an orderly transition toward greater currency diversification is urgent. It would strengthen financial resilience and help sustain international economic integration.
Powell: Fed policy review honing in on communication
The Federal Reserve chair said there is ‘room for improvement’ in how the central bank conveys economic uncertainties to markets and the broader public.
Coinbase says bribed workers leaked data to hacker
The crypto trading platform said the hackers bribed contractors or employees outside the U.S. to steal sensitive customer data and then demanded a $20 million ransom.
Deregulation is the new norm at the CFPB, and banks love it
The new Trump administration has brought deregulation and staff cuts to the Consumer Financial Protection Bureau, leaving many wondering what’s next.